General Warranty

Returns and Exchanges

**Return/Exchange Deadlines**

If you need to return or exchange an item, please contact our customer service team within 7 days of receiving the item through our website https://dhbpx.shop.

**Cash on Delivery (COD):** We will process your refund within 7 days of receiving the returned item.

**Credit Card Payment:** We will process your refund within 7 days of receiving the returned item.

**PayPal Payment:** We will process your refund within 7 days of receiving the returned item.

**Return Shipping Costs**

Return shipping costs are borne by the customer.

Please return the item to the address we provide within one week of contacting us. We will send you all necessary information, including the accurate return address, based on your inquiry.

**Important Notes**

Return/exchange requests submitted after the specified period will not be accepted, regardless of whether the problem is due to our error or the customer's negligence.

**Non-Returnable/Exchangeable Items**

Orders received more than 7 days ago.

Used items.

Goods damaged or lost due to customer negligence.

If the orderer and recipient are not the same person, and the reason for return is not a defect in the product itself, returns or exchanges will not be accepted.

**Product Defects Due to Our Errors**

If the product defect is caused by our negligence (e.g., damaged goods or incorrect shipment), we will provide a partial replacement or a full refund.

**Processing Procedure:**

Please contact us by email or phone within 7 days of receiving the goods, providing the following information:

Name
Address
Phone Number

Email Address

Product Name

Reason for Return/Exchange

Order Number

We will provide you with detailed instructions on the return process. In such cases, we accept returns via Cash on Delivery (COD).

**Important Note:**

Please be sure to contact us before returning the goods; returns without prior notice will not be accepted.

We recommend using a courier company that offers tracking services for returns to prevent loss of goods in transit.

Please pack returned items carefully and mark the package "Fragile" (if applicable). We will not issue a refund if you do not inform us of any damage to the product before returning it. We will arrange an exchange or refund immediately upon receiving the returned item.

**Convenient Return Process**

Return shipping costs are borne by the customer. **Return Process:**

Please contact us by email or phone within 7 days of receiving your order, providing the following information:

Name
Address
Phone Number

Email Address

Product Name

Reason for Return

Order Number (as shown in the order confirmation email)

We will then provide you with return instructions. Return shipping costs are borne by the customer.

**Important Note:**

Please complete the return/exchange application form attached to the receipt and send it back along with the item you wish to return.

Please contact us before sending any item back.

Please use a courier service that provides trackable shipping information to return the item.

Please pack the item carefully; if the item is fragile, please clearly mark it "Fragile" on the package. Upon receiving the returned goods, we will process your refund immediately.

**Non-Quality Issue Exchanges (Customer-Friendly Exchanges)**

We do not accept direct exchange requests due to non-quality issues (e.g., customer personal preference). If you wish to exchange for a different size or model, please return the original item first and then place a new order for the item you need.

**Order Cancellation**

Once the order confirmation email is successfully sent, we will immediately begin processing and preparing the goods; therefore, the order cannot be cancelled or modified after this point. In this case, if you still wish to return the goods, the return will be considered a "non-quality issue return" (i.e., a return based on customer personal preference). **Cash on Delivery (COD) Customer Notice**

Customers who choose the "Cash on Delivery" service must pay the full amount in cash upon receipt of the goods. If your billing address and delivery address are different, please contact us in advance.

**Contact Information**

Company Name: XIAN HFP TRADING LTD

Address: 24 CONDUIT PLACE LONDON UNITED KINGDOM

Email: quoctruong222001@gmail.com

Phone: 13343910478

Website: https://dhbpx.shop